Compensation Policy

At Nefertum Crafts, we take great care to ensure all our products are carefully inspected and securely packaged before shipping. However, if you receive a product that is damaged or defective, you may be eligible for compensation under the following conditions:

1. Eligibility for Compensation

   • Compensation applies only in cases where the product is received broken, damaged, or defective.

   • Proof of the issue must be provided by sending:

     • Clear photos showing the defect or damage.

     • A short video demonstrating the problem with the product.

   • Evidence must be submitted on the same day of receiving the order.

2. How to Submit a Claim

   • Send the required photos and video to our customer support team via email at: info@nefertumcrafts.com.

   • Please include your order number and contact details in the email to help us process your request quickly.

3. Compensation Method

   • Once your claim is verified, a replacement product will be sent to you.

   • The replacement will be shipped together with your next order placed on our store.

We value your trust in Nefertum Crafts and are committed to ensuring your satisfaction with every purchase

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@nefertumcrafts.com